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Return Policy for CYL Handmade Crafts & Gifts
At CYL Handmade Crafts & Gifts, we strive to provide you with high-quality handmade products and excellent customer service. Please read our return policy carefully to ensure a smooth shopping experience.
1. Return Eligibility:
Stock Items: You may return stock items within 30 days of purchase.
Custom Ordered Items: Returns are not allowed for custom ordered items as they are specially made to your preferences.
Skin Products: Returns are not allowed for any skin products due to health and hygiene reasons.
2. Return Process:
To initiate a return for a stock item, please follow these steps:
Contact us via email at cylgiftshop@gmail.com within 30 days of receiving the product to request a return.
Clearly state the reason for the return in your email.
We will provide you with instructions on how to return the item.
3. Return Conditions:
All returned items must be in their original, unused, and unaltered condition.
Please ensure that the product is securely packaged to prevent damage during return shipping.
4. Refund Process:
Once we receive and inspect the returned stock item, we will process the refund to your original payment method.
Refunds may take up to 5-7 business days to be reflected in your account.
5. Exchanges:
If you wish to exchange a stock item for a different product, please contact us at cylgiftshop@gmail.com. We will provide guidance on the exchange process.
6. Contact Information:
For all inquiries, including returns and exchanges, please contact us via email at cylgiftshop@gmail.com. We are here to assist you and will respond promptly to your requests.
7. Shipping Costs:
Shipping costs for returning stock items are the responsibility of the customer, unless the return is due to our error.
8. Non-Returnable Items:
Custom ordered items and skin products are not eligible for returns.
9. Cancellation Policy:
1. Stock Orders:
Stock orders can be canceled before they have been shipped. If you wish to cancel your stock order, please contact us as soon as possible.
2. Custom Orders:
Custom orders are created specifically for you based on your preferences. To cancel a custom order, you must request cancellation within 48 hours of placing the order. After this 48-hour period, custom orders cannot be canceled as they enter the production process.
3. Cancellation Process:
To request the cancellation of your order, please send an email to cylgiftshop@gmail.com with the subject line "Order Cancellation Request."
In your email, provide the following information:
Your name
Order number
Reason for cancellation
We will review your request and respond as quickly as possible.
4. Refund Process:
If your order is eligible for cancellation and you've already made a payment, we will process the refund to your original payment method.
Refunds may take up to 5-7 business days to be reflected in your account.
5. Contact Information:
For all order cancellation requests and inquiries, please contact us via email at cylgiftshop@gmail.com. Our customer service team is ready to assist you and provide further information.
We appreciate your understanding of our order cancellation policy. It helps us manage our inventory and production processes efficiently while providing you with the best possible service. If you have any questions or need additional assistance, please do not hesitate to reach out to us at the provided email address. Thank you for choosing CYL Handmade Crafts & Gifts for your handmade product needs.
For custom ordered items, we require a notice of cancellation within [X] hours of placing the order. After this period, cancellations may not be possible due to production processes.
10. Defective or Damaged Items:
In the rare event that you receive a defective or damaged item, please contact us immediately at cylgiftshop@gmail.com, and we will work with you to resolve the issue.
Thank you for choosing CYL Handmade Crafts & Gifts for your handmade product needs. We appreciate your support and understanding of our return policy. If you have any questions or need further assistance, please do not hesitate to contact us.
Copyright © 2024 Cyl Gifts - All Rights Reserved.
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